Shipping policy

MYUSE Shipping Policy

At MYUSE, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our shipping procedures, estimated delivery timeframes, and customer responsibilities.

By placing an order with MYUSE, you agree to the terms outlined below.

1. Delivery Areas

MYUSE currently delivers throughout South Africa.

Delivery availability may vary depending on your location and courier service coverage.

2. Shipping Provider

MYUSE uses Aramex Store-to-Door and other trusted logistics partners where necessary to fulfil customer orders.

MYUSE reserves the right to change shipping providers at any time without prior notice.

3. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends, public holidays, and any days on which courier services are unavailable.

During periods of high demand, promotional campaigns, seasonal sales, or unforeseen operational circumstances, processing times may be extended.

4. Estimated Delivery Time

Once dispatched, orders are generally delivered within 8–11 business days.

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

  • Delivery location;

  • Courier operational capacity;

  • Weather conditions;

  • Public holidays;

  • Peak shopping periods;

  • Industrial action or strikes;

  • Transport disruptions;

  • Customs or regulatory inspections;

  • Events beyond MYUSE's reasonable control.

5. Delivery Delays

While MYUSE will make reasonable efforts to ensure timely delivery, we cannot guarantee delivery dates or times.

MYUSE shall not be liable for delays caused by:

  • Courier service interruptions;

  • Adverse weather conditions;

  • Public holidays;

  • Load shedding;

  • Strikes or industrial action;

  • Civil unrest;

  • Customs delays;

  • Natural disasters;

  • Acts of government; or

  • Any circumstance beyond our reasonable control.

Delivery delays do not automatically entitle customers to compensation, refunds, chargebacks, or cancellation of an order where the order remains in transit and delivery is still reasonably expected.

MYUSE will, however, assist customers in tracking and resolving delivery issues with the courier wherever reasonably possible.

6. Tracking Information

Where available, tracking details will be provided once an order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring that delivery information provided at checkout is accurate.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information;

  • Ensuring someone is available to receive the order where required;

  • Monitoring shipment tracking updates;

  • Contacting MYUSE promptly regarding any delivery concerns.

MYUSE shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal of delivery, or failure to collect a parcel where required, additional shipping charges may apply.

MYUSE reserves the right to deduct any courier costs incurred before issuing a refund for undeliverable orders.

9. Lost or Damaged Parcels

If a parcel is lost or damaged during transit, customers must notify MYUSE within seven (7) days of the expected delivery date.

MYUSE will investigate the matter with the courier and determine an appropriate resolution based on the findings of the investigation.

MYUSE reserves the right to replace the order, issue store credit, or provide a refund where appropriate.

10. Risk and Ownership

Ownership of products passes to the customer upon full payment.

Risk in the products passes to the customer upon successful delivery to the delivery address provided during checkout.

Proof of delivery supplied by the courier shall constitute proof that the order was delivered.

11. Delivery Address Changes

Requests to amend delivery addresses after an order has been placed cannot be guaranteed.

MYUSE will make reasonable efforts to accommodate changes before dispatch but accepts no responsibility where amendments cannot be processed in time.

12. Force Majeure

MYUSE shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, government actions, strikes, civil unrest, transport disruptions, power outages, or courier service interruptions.

13. Contact Us

For shipping-related enquiries, please contact:

MYUSE Customer Support

Email: support.myuse@gmail.com

Website: www.myuse.co.za

We are committed to assisting customers and will make reasonable efforts to resolve shipping concerns as quickly as possible.